Augusta Complaints at a Glance
If you're searching for Augusta Precious Metals complaints, you want to know whether real customers have had problems, and how serious they were. Here's what the public record and Augusta's own figures show, with each source named so you can check it yourself.
| Platform | Figure Shown on Augusta's Reviews Page |
|---|---|
| Better Business Bureau | 0 complaints on file (as of 7/16/26); 4.93/5 from 134 reviews |
| Business Consumer Alliance | AAA rating; 144 reviews (140 five-star) |
| 4.9/5 from 736 reviews | |
| TrustLink | 4.9/5 from 317 reviews |
| ConsumerAffairs | 4.9/5; 92% five-star, 6% four-star |
These figures are Augusta's own presentation, dated where shown. Check each platform directly for current numbers.
Average Ratings Out of 5 (Company-Shown)
Source: Augusta Precious Metals reviews page.
Regulatory Actions
We found no CFTC, SEC, or state attorney general enforcement action against Augusta Precious Metals in the public sources we checked. That contrasts with several companies in this industry: the CFTC obtained judgments of over $49 million against Regal Assets in 2024, sued Red Rock Secured in 2023, and Lear Capital reached a $6 million settlement with the New York Attorney General in 2022. See gold IRA scams for details. Absence of a record isn't a guarantee, so do your own check (steps below).
Common Criticisms of Augusta
Complaints about formal disputes are rare, but reviewers do raise recurring criticisms. These are worth knowing before you call:
The High Minimum
Augusta typically requires $50,000. That rules it out for smaller savers. See Augusta's minimum investment.
Prices Aren't Posted Online
Like most gold IRA companies, Augusta doesn't list every product price on its website. Ask for a written quote showing the price per coin or bar and the spot price at the time.
Only Gold and Silver
Augusta doesn't offer platinum or palladium. If you want those, see best precious metals IRA companies.
Premium Products
Augusta sells standard bullion and premium coins. Premium coins typically carry higher markups than bullion at any dealer, so ask how the price compares to the metal value. See bullion vs numismatic coins.
How Augusta Responds to Complaints
Augusta's reviews page links to a customer complaints page and states it maintains "one of the lowest complaint rates in the industry across the BBB and BCA." It does not publish a supporting complaint rate. On the BBB, you can read any complaint and the company's response in full, which is the best way to see how a dispute was actually handled.
How to Check Augusta's Record Yourself
- Search "Augusta Precious Metals" on the BBB website and read the complaints tab, including closed complaints.
- Check the Business Consumer Alliance profile.
- Sort Google and Trustpilot reviews by lowest rating and read the company's replies.
- Search the CFTC, SEC, and your state attorney general's site for enforcement actions.
- Get every price and fee in writing before you sign.
Augusta's gold IRA company checklist lists the questions to ask any company, including Augusta.
Complaint Records Compared
| Company | Notable Public Record |
|---|---|
| Augusta Precious Metals | 0 BBB complaints on file (company-stated, 7/16/26); no regulator action found |
| Noble Gold | See our Noble Gold review |
| Goldco | $2M TCPA text-message class settlement; see Goldco complaints |
| Lear Capital | $6M NY AG settlement (2022); see review |
| Regal Assets | CFTC judgments over $49M (2024); see review |
Frequently Asked Questions
Does Augusta Precious Metals Have Complaints?
Augusta reports 0 BBB complaints on file as of July 16, 2026. Reviewers' most common criticisms are the $50,000 minimum and prices not being posted online.
Has Augusta Been Sued or Fined by Regulators?
We found no CFTC, SEC, or state AG enforcement action in the public sources we checked.
What Is Augusta's BBB Rating?
Augusta's reviews page shows a 4.93/5 BBB customer review average from 134 reviews. Check the BBB site for its current letter grade.
Is Augusta Precious Metals Legit?
Yes, it's an established company founded in 2012. See is Augusta legit.
Ask Your Own Questions
Augusta's free kit explains costs and the process, so you can ask informed questions before committing.
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